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Customer Service

If you are having problems placing an order or with an order you received please contact our shop service for assistance at service@novacancyinn.com. Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled the next business day.

Placing an Order
When you place an order a confirmation of your order and the amount charged to your credit card will be sent to your email address. This document will contain your unique order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.

Payment Options
We accept Visa, MasterCard, Discover and American Express credit card payments. We do not accept personal checks, money orders or direct bank transfers.
Sales Tax

All prices are given in US Dollars ($). In the United States any order shipped to an address within California State are required to pay sales tax. The sales tax of 7.25% will be added at checkout.

Verification and Shipping

When placing your order please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match what your credit card has on file, your order may be held pending verification. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us. In the event that your shipping information does not match the delivery service’s records, we may contact you directly to update this information. We have the right to cancel and refund your order if we do not receive a response after three attempts.

International Orders
We welcome and accept international orders and ship to most countries. International orders are subject to Duties, Customs and Value Added Taxes. Please note that we have no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable.
Availability
All items are subject to availability. We will inform you as soon as possible in the event the goods you have ordered are no longer available.
Returns
No Vacancy Inn does not accept returns. If there is a product defect or a problem with your order, please email us at service@novacancyinn.com for the quickest response.
Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. If your order needs verification of payment, it may delay the processing of your order. All orders are processed and shipped within 1- 3 business days. You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated.
Shipping Rates & Delivery times
Type Shipping Time Rates
Domestic 3-7 Business Days $15.00
International 7-20 Business Days $40.00
Please note: International shipping fee is not inclusive of any customs or import duties that could be levied on international shipments when the package reaches your destination.
Tracking Your Order
An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. If you are unable to track your order, please contact service@novacancyinn.com for further assistance.
Change or Cancel Your Order
Once our online shop has processed your order, you will be unable to make any changes.
Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of No Vacancy Inn. The collective work includes works that are licensed to No Vacancy Inn. Copyright No Vacancy Inn, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with No Vacancy Inn or purchasing No Vacancy Inn products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with No Vacancy Inn or to purchase No Vacancy Inn products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by No Vacancy Inn. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of No Vacancy Inn used in the site are trademarks or registered trademarks of No Vacancy Inn.
Warranty disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, No Vacancy Inn disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. No Vacancy Inn does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. No Vacancy Inn does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of liability
No Vacancy Inn shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if No Vacancy Inn has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by No Vacancy Inn without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
No Vacancy Inn may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to No Vacancy Inn.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of No Vacancy Inn products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of No Vacancy Inn products) must be commenced within one (1) year after the claim or cause of action arises. No Vacancy Inn’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. No Vacancy Inn may assign its rights and duties under this Agreement to any party at any time without notice to you.
Participation disclaimer
No Vacancy Inn does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, No Vacancy Inn is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, No Vacancy Inn reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to No Vacancy Inn in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless No Vacancy Inn, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, No Vacancy Inn may link to sites operated by third parties. However, even if the third party is affiliated with No Vacancy Inn, No Vacancy Inn has no control over these linked sites, all of which have separate privacy and data collection practices, independent of No Vacancy Inn. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, No Vacancy Inn seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Privacy Policy
Please review our Privacy Policy, which also governs your visit to NoVacancyInn.com. By visiting NoVacancyInn.com you are consenting to the uses set forth in this Privacy Policy.
How does no vacancy inn use your contact information?
We use your contact information for the following purposes only: Process and deliver purchases, returns, backorders etc.; Communicate with you and provide customer support;
How does no vacancy inn use your other customer information?
Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers; Enforce our Terms of Use; Comply with applicable legal requirements, industry standards and our policies.
Does no vacancy inn share customer information?
Your privacy is always respected when you shop with No Vacancy Inn or use the No Vacancy Inn mobile application. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience. Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by No Vacancy Inn to any third parties, including (I) a list of the categories of personal information about you that No Vacancy Inn has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (II) the names and addresses of such third parties, and (III) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties' business. To submit a request, email No Vacancy Inn with the subject heading "CALIFORNIA PRIVACY REQUEST" to service@novacancyinn.com.
How secure is my customer information?
All transactions submitted to us are encrypted with an SSL software which encrypts information you input to protect it from interception by outside parties. No Vacancy Inn is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
What choices do i have?
As mentioned above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain No Vacancy Inn and No Vacancy Inn mobile application features. If you have any questions about how your information is being used, please simply send a request to service@novacancyinn.com.
Conditions of use, notices, and revisions
If you choose to visit No Vacancy Inn, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy at No Vacancy Inn please contact us at service@novacancyinn.com with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for No Vacancy Inn are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use.